Vision, Mission & Core Values
The principles that guide how we serve our customers, our team, and our communities.
At Janitors Supply Co., what we believe shapes everything we do—from how we answer the phone to how we fulfill urgent orders. As a family-owned janitorial and facility supply company with deep regional roots, our commitment runs deeper than just product delivery. We’re here to support clean, safe, and efficient environments—because our communities depend on it.
Our Vision
To be the most trusted janitorial and facility supply partner in the region—delivering customer-first service, reliable product solutions, and expert support that drives long-term success.
We envision a future where our customers never have to worry about product access, service delays, or support gaps. Through local responsiveness, ongoing innovation, and a deep understanding of facility needs, we aim to create lasting impact across schools, hospitals, offices, manufacturers, and communities.
Our long-term growth is rooted in relationships—not transactions. We’re building a better supply partner experience, one delivery at a time.
Our Mission
To provide the best products and service to our customers through innovative distribution, expert support, and a commitment to forming strong partnerships that help them succeed.
- Ensure customers have reliable access to janitorial and facility supplies
- Offer knowledgeable support across products, equipment, and compliance
- Build long-term relationships focused on solving problems, not just filling orders
- Deliver what’s needed—on time, every time
- Adapt and improve based on customer feedback and industry change
We don’t just sell supplies—we support the people who keep their facilities running clean and safe.
Our Core Values
Our values aren’t slogans—they’re promises we keep with every order, every phone call, and every service visit.
Customer PartnershipWe build long-lasting relationships with our customers, acting as true partners in their success.
Integrity and TrustWe do what we say and always act in the best interests of our customers, employees, and vendors.
Knowledge and TrainingOur team continuously learns about products, equipment, and best practices—so we can serve with confidence and clarity.
ResponsivenessWith fast delivery, helpful support, and proactive communication, we ensure you get what you need, when you need it.
AccountabilityFrom order accuracy to equipment repairs, we take full ownership of the customer experience.
InnovationWe embrace new ideas, tools, and systems to improve how our customers receive, reorder, and manage their supplies.
How We Live These Values
When values are real, you see them in action. At Janitors Supply, we take pride in stepping up when it counts:
“During the COVID supply chain crisis, JSC personally drove a shipment of disinfectant to our school so we could reopen on time.”
— Facilities Director, K–12 School District
“They didn’t just sell us a floor machine—they trained our staff, set up a PM schedule, and came back a month later to check in. That’s rare.”
— Contract Cleaning Business Owner
Our values are more than intentions—they’re the reason our customers stay with us year after year.
A Commitment from Our Leadership
“Since my grandfather started Janitors Supply in 1954, we’ve believed in building a business that earns trust through service, not slogans. Our mission today is the same as it was then: serve people well, deliver consistently, and never stop improving.”
— Edward Mascharka III, President
“We’re proud of our legacy—but we’re even more excited about what’s next. Our team is ready to meet today’s challenges and tomorrow’s opportunities with the same dedication we’ve always had.”
— Thomas Mascharka, VP of Sales
Work With a Partner Who Shares Your Values
We’re here to support your facility—and your goals—with integrity, speed, and expertise.
Become A Customer